Travel terms and conditions

By booking with Myers Tours or JEM Tours (referred to as "We") you are agreeing to the below terms and conditions.

CREDIT CARD PAYMENTS:

We accept Visa, Mastercard & American Express. We take payments online or over the phone.

ONLINE OR ELECTRONIC PAYMENTS

For online or electronic payments, we will email the necessary link at the time of booking. Credit Card Booking Fees are included in the tour price. All credit card transactions are handled through secure systems.

DEPOSIT PAYMENTS:

A deposit is required to make the reservation. There is a cooling off period of 15 days after which the deposit is non-refundable. All air, hotel, and service deposits will be advised when booking is made and will be payable at that time.

FINAL PAYMENTS:

At 120 days prior to the tour commencing a further payment per person must be paid. Full and final payment must be made 75 days prior to the tour commencing, if this is not completed the tour will be cancelled and deposits will be forfeited.

DOCUMENTATION:

All documents relating to your tour will be forwarded via e-mail.

CANCELLATION OR ALTERATION FEES

Name changes on Land Booking, no charge.

Name changes on Air Booking is dependent on carrier.

Room upgrades or additional services will be charged subject to the cost involved.

Changing from a twin bed to a double bed is subject to availability with no additional charge.

Changing the arrival date amounts to cancelling the tour. If you rebook with us within 90 days 50% of deposits paid will be taken into consideration. It should be noted that the exact original tour would be subject to availability and prices may go up or down dependent on suppliers.

TOUR MEMBER CANCELLATIONS:

Once a deposit or payment has been made, individual cancellations or alterations must be emailed to Myers Tours at info@myerstours.com. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to tour commencement. Cancellation fees apply as indicated below. All cancellation fees include the initial, non-refundable deposit.

Up to 75 days prior to the tour commencing, the initial deposit is non-refundable.
From 74 days to 40 days 50% of the total price will be forfeited.
From 39 days to 30 days 75% of the total price will be forfeited.
29 days or less will be a 100% cancellation fee.
NOTE: All refunds provided back to the client will be charge a 2.9% credit card fee, if client has paid by credit card. As an example, if a client has paid $500 via credit card and requests a refund, the client will be refunded via their original payment, less 2.9%, resulting in a total refund of $485.50.

If an individual cancelling results in a double occupancy changing to a single room, then additional charges may apply.

TRAVEL INSURANCE:

We do not offer Travel Insurance. We do however highly recommend all clients should ensure they have coverage before embarking on any overseas trip. Failing to take out Travel Insurance will result in the client having to bear the cost of any loss, injury, medical expenses, additional travel expenses or any aspects of the tour not availed of. Our partner, A+ Plans can provide you with benefits to protect the cost of your travel arrangements; your belongings; and most importantly, you.

TOUR PARTICIPATION:

We expect all guests to behave in a manner that is respectful of other guest, ETT staff or representatives and hotel, restaurant & visitor attraction staff and their property. In the unlikely event that a client may be asked to leave a tour/or segment of a tour due to unreasonable behavior we reserve the right to do so. In such a case no refund will be available, and any additional costs will be suffered by the client. Unreasonable behavior includes intoxication, behavior likely to cause a danger to themselves or anyone else, abusive behavior, repeat tardiness and any activity likely to disturb fellow guests, our Tours staff or representatives and hotel, restaurant & visitor attraction staff. In the event a client suffers an injury or illness during a tour they must advise their insurance company as soon as possible, Myers Tours and JEM Tours will take no responsibility for dealing with insurance matters. If the client does not have insurance, they must bear the costs themselves. If a client has special needs and require assistance we must be advised at time of booking. All clients should be able to climb at least four steps to board a coach. Please also note that some visitor attractions, due to the ancient nature and protection orders may not be access friendly.

TOURING VEHICLES:

We offer a selection of vehicles to suit the size of a group. This is based on each client having one airline compliant suitcase and a small cabin bag.

1-2 clients = luxury saloon car

3-5 clients = luxury touring van such as a Mercedes V-Class

6-11 clients = luxury touring mini coach

Beyond that we use a variety of luxury small to large coaches depending on client numbers. All our tours are priced on the services of a trained driver guide, for large groups an additional crew member can be engaged at an additional cost.

COMPLIANCE:

We are dedicated to being compliant with all relevant legislation. There are many rules and regulations regarding a driver’s working hours and a driver may be required to take a break after a certain amount of driving or may not be allowed by law to have an early start after an evening excursion. Please understand there may be occasions when a driver simply cannot accommodate a request due to restrictions.

HOTELS:

Hotel arrangements based on the quote and tour itinerary supplied. We the right to substitute a similar property in the same area.

MEALS:

Meals are provided as per the quotation and tour itinerary. Additional extras or drinks must be settled directly by the client. If we are advised of any special dietary requirements we will endeavor to accommodate. This must be advised by email. If a third party fails to pass on any relevant information, we will not be held responsible.

VISITS/ATTRACTIONS AND OTHER TOUR FEATURES:

If a tour ingredient cannot be availed of due to matters beyond our control Myers Tours and JEM Tours Ireland, Britain and Beyond reserves the right to substitute visits, venues, and other inclusions. Although uncommon, in the event of serious weather warnings we or its representatives may take a decision on health and safety grounds to substitute a visit.

LUGGAGE:

Luggage is restricted to one large airline compliant suitcase and one small carry on. Clients are responsible for their own luggage until boarding the vehicle on day one. Where hotel porterage has been included in the quote, this covers one piece of luggage per client, leaving more than one case may result in loss or misplacement. Myers Tours and JEM Tours Ireland, Britain and Beyond will not be responsible for loss or expense in such a situation.

TIPS/GRATUITY:

Gratuities for Driver-Guides are not included in tour cost.

CHILDREN POLICY:

On private tours the policy is decided by the group leader. On shared tours policies may vary depending on suitability.

SMOKING POLICY:

Smoking is prohibited on the coach. All hotels have a strict no smoking policy. All bars and restaurants are non-smoking, but many offer a sheltered area outside to accommodate smoking.

NOT INCLUDED:

Any meals or refreshments not specified in the JEM Tours Ireland, Britain and Beyond quote or itinerary.

ROOM SERVICE CHARGES:

Most hotels now offer free Wi-Fi but a small few still have internet charges. All room charges are the responsibility of the traveler.

TRANSFERS:

Where included in the quote JEM Tours Ireland, Britain and Beyond offer one airport transfer, any additional transfers must be pre-booked or arranged by the client themselves.

CLAIMS OR DISPUTES:

If a client has a complaint or difficulty a complaint during their tour, they should address it to the JEM Tours Ireland, Britain and Beyond Driver-Guide or representative. If the matter is not resolved to your satisfaction, please request your Driver to contact JEM Tours Ireland, Britain and Beyond and he/she will arrange for us to contact you at a convenient time. Any formal complaints should be emailed to JEM Tours Ireland, Britain and Beyond within 30 days of the tour ending. Please ensure you follow the procedure as failing to do so could be detrimental to your receiving compensation.

LAW:

The participations contract with JEM Tours Ireland, Britain and Beyond is subject exclusively to Irish Law and the jurisdiction of the courts in the country of travel.

RESPONSIBILITY:

JEM Tours Ireland, Britain and Beyond is not responsible for any travel arrangements prior to or following the package booked. The participant is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour. It is the full responsibility of the participant to check the accuracy of the dates booked upon receipt of their travel documents. It Is the responsibility of the participant to ensure they have a valid passport, airline documents and all visas if required. JEM Tours Ireland, Britain and Beyond is not responsible for any delays or loss of services due to delays or cancellations caused by a third-party provider prior to or following a package booked. JEM Tours Ireland, Britain and Beyond is not responsible for the actions or results of any air carrier or airport service provider. JEM Tours Ireland, Britain and Beyond is not responsible for any errors such as incorrect dates, timings, passports, or visas. It is the sole responsibility of the client to ensure that all the information supplied to JEM Tours Ireland, Britain and Beyond is correct and all necessary travel documentation is correct and up to date. JEM Tours Ireland, Britain and Beyond is not responsible for any theft, injury or loss of private property or travel documentation throughout a package beyond the willful or negligent behavior of JEM Tours Ireland, Britain and Beyond. JEM Tours Ireland, Britain and Beyond is not responsible for any loss injury or inconvenience due to criminality, terrorism, quarantine, illness, evacuation, fire, attack by animals, industrial dispute, action willful or negligent by any contractor, overbooking by a third-party contractor or any matter considered force majeure. JEM Tours Ireland, Britain and Beyond reserves the right to alter itineraries as necessary due to outside influences beyond its control or in the care for health and safety of clients and representatives of JEM Tours Ireland, Britain and Beyond. JEM Tours Ireland, Britain and Beyond reserves the right to remove a client from a tour or withdraw services to a group if they are in breach of the Tour Participation clause above.

PRICES:

Prices on the JEM Tours Ireland, Britain and Beyond are subject to final quotation and unless otherwise specified all prices are in USD. All prices are shown in USD. Once you have booked the price will not change, even if the exchange rates change. All payments are required in USD.